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Q: When the user clicks on the web link to launch RapidAssist,
nothing happens.
A: This can happen if an old version of Jaunt is
installed on the computer. First exit all instances of the browser and make sure
that Jaunt is not running by selecting "Exit" from the Jaunt context menu:
Next, within Windows Explorer, navigate to the "\Windows\Downloaded Program
Files" folder, select "Jaunt Class", and select remove:
Finally, restart the browser and click on the link again to download and
install the latest version of Jaunt. If the browser was not closed during the
above steps, you may need to press ctrl-F5 to force a reload of the ActiveX
control.
Q: What are the system requirements for the server?
A: See Requirements.
Q: What ports are used by RapidAssist?
A: See Requirements.
Q: How do I install my licenses?
A: To install licenses,
simply drag-and-drop Server.ini and
~RapidAssist.exe.inl into the server console.
RapidAssist is licensed based on the number of concurrent technicians logged
in. If the number technicians logged in exceeds the number of licenses
purchased, a warning message will warn the technician of the non-compliance, but
will not "lock them out".
Q: The "Settings" page in the RapidAssist Admin console is
blank.
A: There is currently a known issue with the admin screen not
always drawing correctly. The workaround is to click on the "Users" tab again,
then go back to the "Settings" tab. Alternately, you can drag another window
across the admin screen, which will cause it to draw correctly.
Q: I added technicians, but they can't remote-view or
remote-control.
A: In the RapidAssist Admin console, you need to
explicitly grant these rights as shown below:
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