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Do you provide a demo version of your software or a free trial of your web
site? What if you could be there when a customer tries your software or web site
for the first time? How often do your sales representatives travel off-site to
do product demonstrations?
RapidAssist provides everything you need to do instant product demonstrations
over the Internet.
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The customer's first experience will often determine the outcome. Turn more
of your potential customers into paying customers by providing live, interactive
demos.
Using RapidAssist, your sales representatives can help potential customers
install and configure the demo and walk them through the most important features
of your software or web site. As a bonus, the demo also serves as an initial
training session. The demo takes place on the customer's computer, and the
customer is an active participant instead of merely an observer. By the end of
the demo, the customer feels more comfortable with your software or web site,
and is more likely to buy.
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When providing a remote demonstration, the last thing you need is for your
customer to be presented with a complicated and distracting remote demo user
interface.
The RapidAssist user interface is very simple, and designed not to confuse
the customer or distract them from your product demo.
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What happens after the customer buys? Will your product or service sit on a
shelf, or will your new customer use it regularly? Unfortunately, many
customers buy software and never "get around" to learning how to use it.
By providing an interactive demo, your customers can hit the ground running
and feel comfortable with the features that will benefit them the most.
Key benefits of interactive demos:
- The customer pays closer attention when they participate.
- By participating, the customer is less intimidated by your software or web site.
- The demo can serve as an initial training session, improving post-sale
satisfaction.
- It is easier for potential customers to interact with your salespeople,
allowing the demo to focus on features that are most important to the
customer.
- The customer experiences a higher quality-of-service, which can often be a
deciding factor.
- Reduced support calls after the sale, due to the initial training
session.
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