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Requirements
RapidAssist may be used as a hosted service from our servers, or you may run it from your own server. If you run it from your own server, the following requirements apply:
  • Windows 2000 Professional, Server, or Advanced Server Service Pack 3
  • Pentium III 500+ MHz processor
  • 128MB of RAM
  • Cable Modem, DSL, LAN or T1 TCP/IP connection to the server
  • The server does not have to be a dedicated server
If the server will be used by a large number of concurrent users, the following setup is recommended:
  • Windows 2000 (Any version-Service Pack 3)
  • Dual Pentium III 500+ MHz
  • 512MB of RAM
JauntServer Agent, JauntServer, and RapidAssist will typically use less than 10 megabytes of disk space.
If RapidAssist will be used to support users over the internet, the server will need to have a publicly-addressable IP address and will need to be able to accept incoming TCP connections on ports 1181, 443, and 80. These ports, and how they are used are described below. Once the connection is established, all communication occurs through that connection, so no secondary connections (inbound or outbound) are necessary.
Ports Used By The Server
  • Port 1181: This is the default port used by Jaunt. Connections over this port give the best performance, but some users will not be able to connect on this port if their firewall or proxy is configured to not allow it.
  • Port 443: This port is typically used by SSL, and is almost always available through firewalls and proxies.
  • Port 80: This is the HTTP/Web port, and is almost always available through firewalls and proxies. Performance will generally be reduced when connecting over port 80, but it provides access to users who would otherwise be unable to connect.
Each remote user will connect on one of these ports, not all of them, and no secondary connections are required.

JauntServer can co-exist with a web server on the same computer, but this will prevent users from being able to connect on port 443 or port 80. It is recommended that, if available, secure sockets be disabled in the web server so that port 443 can be made available for Jaunt connections.

We recommend having all three ports available for use by the JauntServer. This means that it is best to use a server that is not hosting a website or has IIS turned off. This will provide maximum connectivity for your users.
The application installed on the end-user's computer, Jaunt, will typically use less than 1 megabyte of disk space and an additional 1 or 2 megabytes for data storage. When instructed by the user, Jaunt will make an outbound connection to a JauntServer. For optimal performance it is recommended, but not required, that the user's firewall is configured to allow outbound TCP connections on port 1181.
  • Windows 98, Me, NT4 sp 6, XP or 2000
  • 150+ MHz processor
  • 64 MB RAM
  • TCP/IP Internet connection
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