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RapidAssist includes "whatever it takes" support. After all, we do have the best technical support tool around!

Standard telephone support hours are from 9 am to 5 pm MST. If you need support outside of those hours, you can schedule it via email at the link below.

By phone: (801) 642-0099
Alternate support number: (801) 636-0440
Email: support@rapidassist.com
Note: Be sure to place the word "RapidAssist" in the subject line of your email.

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Having the following information ready before you call will help us resolve your problem more quickly:
  • JauntServer, Jaunt, and RapidAssist version
  • Server operating system
  • User and Tech workstation information (OS, screen resolution and color depth)
  • Connection information, including any firewalls and proxies in use
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