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RapidAssist includes "whatever it takes" support. After all, we do
have the best technical support tool around!
Standard telephone support hours are from 9 am to 5 pm MST. If you need support outside of those hours,
you can schedule it via email at the link below.
By phone: (801) 642-0099
Alternate support number: (801) 636-0440
Email: support@nteras.com
Note: Be sure to place the word "RapidAssist" in the subject line of your email.
Having the following information ready before you call will help us resolve
your problem more quickly:
- JauntServer, Jaunt, and RapidAssist version
- Server operating system
- User and Tech workstation information (OS, screen resolution and color
depth)
- Connection information, including any firewalls and proxies in
use
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